Field Service Engineer – East Region

Field Service Engineer – East Region

Location: Nancy, France | Metz, France | Strasbourg, France

Field based across covering East Region (55, 52, 54, 57, 67, 88, 68, 25, 70). Reporting to Field Service Supervisor, France.

Responsibilities

• Respond to customer calls during office hours, Monday to Friday, ensuring customers are contacted within 24 hours of their initial call.
• Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
• Demonstrate efficiency in installations within assigned service territory and coordinate the installation of large orders if required.
• Complete all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
• Assist sales and marketing team with tender opportunities as technical support and promote service contracts.
• Maintain tools and test equipment properly and liaise with the Service Supervisor/Manager to ensure they are calibrated.
• Maintain spare parts inventory, company vehicle and other company equipment and supplies.
• Occasionally train clinical staff on designated equipment.
• Track and maintain both parts and loaner inventories allocated to you, updating the CRM system accordingly.
• Perform other tasks or responsibilities designated by the Field Service Supervisor, France.

Qualifications

• Medical Devices Capital Equipment Field service experience is vital.
• Based in the East area.
• Experience of providing training on medical devices capital equipment.
• Fluent French, with English as a business language.
• Highly customer focused with a desire to achieve more; significant development potential for the right candidate.
• Technically proficient in troubleshooting, repair, and calibration of all medical products, specifically monitoring and infusion products.
• Evidence of emotional intelligence is critical.
• Experience working autonomously to achieve KPI’s.
• Ability to address customer requests through strong listening skills.
• Excellent communication and interpersonal skills with an aptitude for building strong relationships.
• Proven negotiation skills with a problem‑solving attitude.
• Flexible to travel as required.

Benefits

• An outstanding position for candidates seeking autonomy, accountability and responsibility.
• You will enjoy a strong work/life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development.

As English is our business language – please submit your CV and application in English.