System Operational Technician

Job Brief

We are seeking a highly motivated System Operational Technician to provide support for end-user software and hardware technologies and technical equipment at our corporate offices and various site locations. You will thrive in a fast-moving, demanding environment and have an eye for detail. If you enjoy solving problems, working independently, and supporting IT operations, we want to meet you!

Key Responsibilities

• Travel to sites (80%+) to install and remove equipment (network infrastructure, registers, cabling, PCs, printers, etc.)
• Perform site surveys for new acquisitions, constructions, and remodels
• Manage and oversee IT-related projects for conversions and remodels
• Provide daily hardware and software support for business operations and projects
• Respond to incident tickets on Microsoft Windows, business applications, and hardware issues
• Image and stage new hardware for business operations
• Provide training and guidance for lower-level Technicians
• Develop technical documentation and support processes
• Evaluate and test emerging technologies

Qualifications

• Must be able to travel (Real ID/Passport required)
• Flexible schedule: early/late flights, weekends, short notice
• Ability to install low voltage cabling (data, phone, IT tasks)
• Basic computer and networking skills
• Reliable transportation to get to office/airport
• Basic data infrastructure knowledge
• Ability to read wiring schematics and blueprints
• Safe use of power tools (drills, saws, etc.)
• Ability to work on-site with little supervision
• Professional communication skills (technical & non-technical)
• Advanced critical thinking and strong customer service skills
• Technical documentation writing skills
• Self-organization and time management

Physical Requirements

• Sitting, typing, frequent talking, eye/hand coordination
• May climb, stoop, kneel, crouch, or crawl; occasional lifting (10-40 lbs)
• Vision abilities: close, distance, color, peripheral, depth perception