Finance Assistant

Responsibilities

• Review, process and resolve Debit Card dispute claims.
• Research and process chargebacks, arbitration, or compliance cases on other financial institutions through Visa/Mastercard.
• Respond to escalated member inquiries from Contact Center and branch personnel.
• Resolve member disputes directly with merchants.
• Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms and conditions.
• Remain alert and informed of threats to account security, counterfeit operations and loss prevention risk and fraud insurance.