Finance Domain

About the Role

As a Financial Analyst in the Finance Domain at HCLTech, your role will involve reviewing bills and invoices.

Responsibilities

• Adhering to processes to ensure high quality and customer service
• Following escalation procedures for issues uncontrollable at agent level
• Striving for first call resolution
• Maintaining break schedule adherence
• Participating in motivational activities and implementing feedback from monitoring sessions
• Updating various logs such as escalation log and complaint tracker
• Ensuring data security, especially proprietary customer data

Qualifications

• Excellent communication skills, both verbal and written, with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic demeanor
• Good accounting knowledge
• Preferably a financial graduate

Eligibility Note

Candidates with B.Tech, M.Tech, BCA, MCA, and BE degrees are not eligible for this position.

Shift Preference

The preferred candidate should be comfortable working in night shifts.

Contact Information

For more details or to apply, please reach out to Shivangi Sharma at hidden_email.

Work Location

HCLTech Unit Nos. 301, 401, 501, 601, 701, 801, and 901 on the 3rd to 9th Floor, Hetero Wing of Commerzone (Building), Hyderabad Knowledge City, Raidurg, Serilingampally (Mandal), Ranga Reddy District, Hyderabad, Telangana‑500032.

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The above information is repeated in the original posting.