FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics

About

Marriott International has an exciting opportunity for a FLEX Project Manager / Business Analyst on the Enterprise ITSM Reporting and Analytics team. This dual role is part of a team focused on building, managing, and performing delivery of actionable reporting as part of the Enterprise ITSM Reporting and Analytics team supporting Marriott’s Global Technology operations teams. Our team goal is to provide meaningful data to the business in order to drive continual improvement of technology delivery and service for the benefit of our customers.

Responsibilities

• Perform a dual role as both a Project Manager and a Business Analyst, with responsibility for managing ITSM reporting projects, building data definitions, gathering requirements, and managing the workflow of our high‑performing reporting team
• Manage and/or deploy ITSM and ITIL related operations projects with a take‑charge attitude and a strong drive for success
• Have a passion for data and analytics technologies
• Resolve complex issues and provide input for decisions
• Collaborate on multiple projects with multiple stakeholders to ensure successful completion
• Act as a Scrum Master for the reporting team and potentially other practice teams to drive work management

Requirements

• 5+ years’ experience in IT project management implementing enterprise data capabilities and products
• Undergraduate degree or equivalent experience
• Experience defining and implementing ITSM Metric governance
• Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non‑technical partners
• Demonstrated record of managing projects from inception to successful implementation
• Ability to build positive and collaborative relationships with stakeholders at multiple levels
• Experience collecting requirements, building work management processes, and building metric definitions
• Ability to write technical documentation

Preferred Skills and Expertise

• Experience with Atlassian (JIRA/Confluence)
• Experience with managing SharePoint sites
• Experience with ServiceNow reporting platform
• Experience with both PowerBI and cloud data warehouse services
• Experience running Scrum with familiarity with Kanban
• Proficiency in data audit and enforcing data standards
• Experience defining and implementing data governance process
• PMP or CBAP certification (nice to have)

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical, dental, and vision coverage
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Paid sick leave accrual (0.0384 PTO balance per hour worked)
• Minimum of 9 holidays annually
• Hybrid work environment (headquarters‑based positions are hybrid; remote considered for non‑commuting candidates)