Float and Finance Analyst

Float and Finance Analyst

Job Description:

As a Float and Finance Analyst at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Primary Job Duties: • Presents a unique customer experience that centers around enhancing financial welfare and fostering customer commitment. • Processes different types of customer engagements accurately and efficiently. • Educates customers on the various possibilities they have for managing their finances. • Identifies openings during customer interactions and guides them to the appropriate branch representatives. • Drives customer participation in lobby programs and substantial interactions. • Modifies PNC offerings to align with specific customer requirements. • Recognizes opportunities for sales expansion and facilitates customer referrals to the appropriate team members for strengthening relationships. • Educates clients about utilizing digital banking tools, technological solutions, and self-help outlets for effective financial transaction management. • Demonstrates adept handling of customer issues through application of product and procedural knowledge. • Guarantees the correct completion of teller and branch operations following the established policies and procedures of PNC.

Preferred Skills: • Accountability • Banking Knowledge • Client Loyalty • Customer Experience (CX) • Customer Service • Identifying Opportunities • Leveraging Technology • Proactive Sales Approach

Benefits:

PNC gives a broad spectrum of benefits to fulfill your current and future needs: • Full array of medical, dental, and vision benefits • Life Insurance • Coverage for Disabilities in the Short and Long Haul • PNC offers a comprehensive benefits package that includes a 401(k) with employer matching, a pension, and the option to purchase company stock • A Dependent Care Reimbursement Account enables employees to set aside a portion of their earnings before taxes to cover eligible dependent care costs, such as daycare, preschool, or after-school care • Backup Child/Elder Care • Guidelines for reimbursement related to adoption, surrogacy, and doula support can be found within the Adoption, Surrogacy, and Doula Reimbursement policy document • Support for Learning (including specific fully paid programs) can be accessed by students in need of assistance • The program includes financial incentives to drive enthusiasm and involvement in wellness-related initiatives • Paid Time Off

Qualifications: • No experience needed beforehand. • University or college accreditation is not typically necessary for positions at this level. • Possession of a high school diploma or a GED is favorable. • Relevant combinations of education, job-specific certifications, or practical experience (including military background) might be reviewed. • No degree required. • Certifications and licenses are not a must.