AI Solutions Engineer

About

Join Fluent Software Group as an AI Solutions Engineer and drive innovation in customer service. This remote-focused role uniquely bridges consulting and hands-on AI integration.

You will assume responsibility for engaging with clients throughout the AI voice agent deployment lifecycle, fostering critical relationships and translating client needs into technical solutions. As the go-to person for implementation, you'll directly affect performance and client satisfaction while navigating complex enterprises.

Responsibilities

• Act as the main point of contact for varied client departments
• Establish strong connections with senior leaders and stakeholders
• Clearly communicate technical requirements and solutions
• Design conversational AI flows and automate customer service workflows
• Define key performance metrics and monitor success

Requirements

• Minimum of 2 years in software engineering or backend development
• Hands-on experience in systems integration and API work
• Familiarity with platforms like Salesforce or Microsoft Dynamics
• Experience with conversational AI technology is advantageous
• Ability to prototype and independently configure workflows

Leverage your expertise to transform client interactions and drive success at Fluent Software Group.