Forward Deployed Engineer

About the Role

We’re hiring Forward Deployed Engineers to embed within our strategic customers and deliver on high‑impact, technically complex customer projects. That includes scoping, building, and deploying complex integrations that connect customer systems to CoLab, accelerating adoption and increasing their return on investment.

You’ll own delivery of key customer initiatives, working closely with our customer success, product, design and engineering teams, as well as leadership team stakeholders to remove blockers and deliver results.

Unlike a traditional software development role, FDEs must manage significant ambiguity, external team dynamics, and timeline pressure. If you like working directly with customers and shipping code to solve real, complex user problems with a high level agency and autonomy, then you will thrive in this role.

What You’ll Do

• Own delivery of strategic customer projects, from technical discovery through to production deployment and success measures
• Build and deploy complex system integrations, backend services, and data pipelines
• Interface with enterprise systems, including data lakes, identity management and access controls solutions, and Product Lifecycle Management (PLM) and Enterprise Resource Planning (ERP) solutions
• Stand up CoLab integrations and organize incoming data to enable use in features like Auto Review
• Design and implement new AI‑powered interfaces, including validation UIs and natural language chat
• Collaborate directly with customers to understand needs, propose solutions, and guide adoption
• Contribute back – codify repeatable work into internal tools, patterns, or documentation
• Give product feedback that sharpens our roadmap and improves real‑world performance of features like Auto Review and our Enterprise API

Our Ideal Candidate

• You’ve delivered complex technical solutions for projects where requirements were not clearly defined
• You write clean, production‑grade code in a variety of languages and consider yourself language agnostic
• You’re comfortable working in unfamiliar environments – both technically and organizationally
• You’ve worked with enterprise systems (e.g., data lakes, IdP, PLM, ERP, etc.)
• You can break down ambiguity, sequence work, and adjust scope without losing momentum
• You’re confident leading conversations with customer engineering or IT teams
• You care about delivering outcomes, not just writing code
• You have a “go figure it out” mindset and can roll with the punches when things shift

Bonus Experience

• Prior work embedding within customer environments as part of enterprise SaaS deployments
• Experience building or integrating AI‑powered features
• Familiarity with manufacturing or engineering data, processes, or systems
• Experience with API‑first products or developer platforms

Compensation & Benefits

• Full‑time, permanent position with a competitive compensation package that includes base salary, performance‑based commission and stock options
• Extended health benefits, unlimited vacation, and RRSP/401k matching
• Remote work from anywhere in Canada, following the Eastern Time Zone