Forward Deployed Engineer (FDE)

What You’ll Do

1. Technical Enablement & Solution Design

• Partner with the Sales team during pre-sales to assess feasibility and design tailored solutions.
• Map each customer’s infrastructure (databases, APIs, auth systems, cloud stack) to Forest Admin’s best practices.
• Build and present proofs of concept (PoCs) and demo projects that showcase technical and business value.
• Define secure, scalable architectures for new customer onboarding and expansions.

2. Onboarding & Implementation

• Lead the technical setup, configuration, and integration during onboarding.
• Guide customers through Product and Technical implementation (database/API connections, authentication setup, permission modeling, feature, etc.).
• Train developer and ops teams on Forest Admin best practices.
• Collaborate with the Head of CS & Support and the Customer Success Engineer for a smooth handoff into adoption cycles.

3. Level 2 Technical Support

• Act as the final technical escalation point before Engineering.
• Troubleshoot complex issues involving infrastructure, data models, or integrations.
• Resolve at least 80% of escalated tickets independently.
• Document solutions and root causes in internal knowledge bases.

4. Product Feedback & Field Insights

• Collect structured technical feedback from customers and onboarding experiences.
• Identify recurring requests, integration pain points, and scalability patterns.
• Deliver monthly technical insights to Product and CX leadership.
• Participate in roadmap discussions and release validations.

5. Documentation & Enablement

• Own and maintain technical documentation, integration guides, and demo assets.
• Keep internal and public docs up-to-date with every release.
• Standardize implementation playbooks for reuse.
• Train Sales, CS, and Marketing teams on new technical concepts.

6. Internal Collaboration & Continuous Improvement

• Work with the internal Operations squad to automate repetitive workflows and improve technical efficiency.
• Maintain reusable demo environments for Sales and CS.
• Participate in post-mortems and internal learning loops.