Customer Success Specialist

Company Description

Movo AI - Voice AI startup automating youth program enrollments

Job Description

As the founding Customer Success Specialist, you will lead the post-sale journey for youth academies and sports centers. You will design onboarding processes, ensure customer ROI, and act as the primary voice of the customer. This is a high-impact role building the CS function from scratch at a growing NYC startup.

Location

New York, USA

Why this role is remarkable:

• Founding team impact: Shape the entire customer success strategy and operational playbook from day one for an early-stage startup.
• Direct customer influence: Work closely with passionate SMB owners to transform how they manage their business using cutting-edge voice AI.
• Collaborative environment: Work directly alongside the founder in a lean, fast-paced NYC setting with significant equity and ownership potential.

What you will do:

• Lead the end-to-end onboarding experience for new youth sports academies to ensure seamless AI integration and rapid value realization.
• Manage ongoing client relationships and retention efforts, translating complex product features into simple, actionable business outcomes for non-technical users.
• Partner with the product team to provide internal customer feedback, driving the feature roadmap based on real-world usage and academy owner needs.

The ideal candidate:

• Background in management, tech, or implementation consulting with a strong desire to transition into a hands-on, early-stage startup environment.
• Proven ability to manage client relationships with a bias toward action and high empathy for small business operators and educators.
• Exceptional communication skills with the ability to translate technical value propositions into simple, relatable terms for non-technical audiences.