freelance, au cœur des enjeux d’expérience et de transformation

Aquent accompanies a large international group in the transformation of its internal experiences, with a strong focus on optimizing workflows and employee interactions.

As part of structuring programs, we are looking for a hybrid strategy/research freelance profile, at the heart of experience and transformation challenges.

Given the international dimension of the mission and the need to collaborate daily with global stakeholders, this offer is written in English.

Vision & Framing

• Structure a clear experience vision (North Star)
• Identify opportunities for simplification and optimization
• Ensure solution relevance through research
• Align product, business, and design teams
• Translate this vision into an actionable roadmap (MVP → rollout)

Complex System Analysis

• Map enterprise digital ecosystems
• Understand existing workflows (tools, processes, pain points)
• Identify high-value improvement opportunities

Research & Validation

• Lead discovery phases (user interviews, field observation)
• Synthesize actionable insights
• Test concepts and prototypes with users
• Contribute to post-launch evaluation (usage, adoption, experience quality)

Co-creation & Collaboration

• Work closely with Product Owners and business teams
• Facilitate co-creation workshops
• Align international stakeholders

Autonomy & Orchestration

• Manage multiple projects in parallel, with strong prioritization capabilities
• Drive projects autonomously, from framing to execution
• Bring structure to complex or ambiguous environments

You are able to structure, prioritize, and drive initiatives autonomously, while bringing teams along

Your Profile

• You have 5 to 8 years of experience in CX, Service Design, or UX Strategy
• You have led projects end-to-end, from early discovery through to launch
• You have strong expertise in user research across the full product lifecycle, and can translate insights into actionable decisions
• You are comfortable working in large organizations or complex environments, involving multiple tools, systems, and stakeholders
• You are confident in facilitating workshops, leading discussions, and engaging with international stakeholders in English

Setup & Logistics

• Location: Paris, with a hybrid setup (3 days/week onsite)
• Contract: Freelance
• Start date: May
• Duration: Initial 3-month assignment, with potential for extension
• Environment: International and cross-functional