Frontend Solutions Engineer

Deine Rolle im Team

• We are looking for a Frontend Solutions Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success.
• You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions.
• You think from the customer's perspective and help them maximize the value of Staffbase - visually, technically, and strategically.
• To support our customers, this role covers Monday to Friday, 9:00 am - 6:00 pm CET.

Responsibilities

• Act as a trusted technical and design advisor for enterprise customers and key stakeholders.
• Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices.
• Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities.
• Create mockups, prototypes, and design concepts to support decision-making.
• Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem).
• Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures.
• Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle.
• Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects.
• Identify technical risks, edge cases, and scalability concerns to prevent recurring issues.
• Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps.
• Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers.
• Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements.
• Improve internal processes, documentation, and best practices with a focus on quality and efficiency.
• Act as a Staffbase product expert with a strong customer-service mindset.

Unser Angebot

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan).
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August.
• Support - we're offering a company pension scheme.
• Volunteers Day - you'll get one day off per year for supporting a social project.

Technologien und Skills

• JavaScript
• Adobe Illustrator
• XML
• HTML
• Adobe Photoshop
• JSON
• RESTful API
• Adobe XD
• Miro
• Figma
• CSS
• React
• Tailwind CSS

Unsere Erwartungen an dich:

Qualifikationen

• Track record of contributing to or leading complex, deadline-driven technical projects.
• Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities.
• Working knowledge of Tailwind CSS and component-based design systems.
• Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar.
• Strong design sensibility and the ability to solve complex visual and UX challenges across platforms.
• Highly organized, proactive, and quality-driven team player with a curious mindset and a passion for continuous learning and collaboration.
• Deep commitment to Accessibility (WCAG) and usability principles.
• Business-fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences.
• Strong presentation and stakeholder-management skills.

Erfahrung

• 3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience.
• Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators.
• Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems.
• Experience with JSON, XML, and API-driven, data-oriented frontend architectures.

Ausbildung

• Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background.