Business Analyst / Analyste d’affaires télétravail bilingue

About APEXA

APEXA, an MIB Group Holdings company, is a dynamic company delivering a leading edge solutions to the Life Insurance Industry. Our clients include the largest Life Insurance carriers and MGA’s in Canada and we are proud to be their exclusive partner supporting Advisor Contracting and Compliance.

We are searching for a highly motivated team member to assume the role of Business Analyst (Bilingual) for APEXA . We are a small and nimble team that prides ourselves on being innovative, fast-paced and customer focused.

This role is fully-remote.

Responsibilities

• Become an expert on the APEXA software platform
• Serve as the primary resource for Tier II client inquiries with an emphasis on French client support.
• Stage and replicate client issues to identify root causes, assess impact, and develop workarounds where necessary.
• Collaborate with developers, IT Operations, and business stakeholders to analyze, resolve and optimize processes
• Build strong, trusting relationships through clear communication with clients and internal teams
• Generate detailed performance reports, identifying trends, potential risks, and areas for improvement
• Monitor and evaluate SLA adherence, system performance, and service efficiency.
• Translate technical documents, slide decks, release notes, and other materials into French.
• Develop clear and concise user stories, wireframes, process documents, system documentation, and training materials as needed
• Participate in sprint ceremonies and planning
• Conduct functional and system testing to validate new features and fixes when required
• Collaborate with external vendors to troubleshoot issues and optimize processes
• Provide on-call support for emergency outages when required.
• Successfully manage multiple tasks, projects and priorities in a fast-paced environment

Requirements

• 2+ years of experience as a Business Analyst, including testing, documenting and gathering requirements
• Strong problem-solving and analytical skills with an eye for identifying patterns in data and client feedback.
• Ability to adopt complex software solutions and analyze detailed system business rules.
• Excellent relationship-building and client communication skills.
• Experience providing customer support including staging client issues and managing client interactions
• A track record of delivering on your commitments with an analytical, organized, and detail-oriented mindset.
• Comfortable managing multiple tasks and priorities in a dynamic environment
• Fluent verbal and written communication skills in English and French (mandatory)
• Ability to work independently, gather and synthesize information, and propose alternative solutions
• Experience using MS Office Suite, including Visio
• Experience in JIRA with issue tracking, and business process analysis.
• Familiarity with APIs and data mapping (an asset)
• Experience in the Life Insurance Industry (an asset)

Alignment with APEXA / MIB Core Values

• Think Like a Client
• Act Like an Owner
• Make a Difference

What we offer

• Competitive compensation
• Full and generous range of benefits
• Employer Top-up RRSP Contribution Program