Dynamics 365 CRM Manager

About the Role

This Dynamics 365 CRM Manager will be responsible for implementing streamlined processes, building analytical tools, improving D365 system functionality while working closely in parallel with the Technology team. You will partner with functional leaders to understand key issues, then craft and implement solutions that improve productivity, efficiency, and overall strategic success.

Responsibilities

• Lead the management and optimization of their applications, with a primary focus on Microsoft Dynamics 365 (Business Central or Customer Engagement) and other critical business systems such as Power BI.
• Partnering with cross-functional teams to define project scope, set clear objectives, and establish measurable deliverables
• Own end-to-end project management including documentation of requirements, solution recommendations, and implementation by 1) implementing streamlined processes and technical solutions; 2) building analytical tools; and 3) improving system functionality
• Actively engage hands-on when needed to troubleshoot issues, support users, or configure system improvements to ensure operational efficiency
• Train users and implement new processes to support strategic and technical initiatives working with business leaders and end users