Furniture Installations - Project manager (Operations) - Benelux

About NORNORM

NORNORM is a fast-growing circular scale-up redefining the workspace industry through a circular subscription model that's better for people, businesses, and the planet.

But our job doesn't stop when furniture is delivered. At NORNORM, products don't get used once and thrown away. We manage the entire lifecycle: delivering, collecting, refurbishing, and recirculating products so they can be used again and again.

That's what makes this role different from most implementation or operations jobs.

The Role

As our new Furniture Installations - Project Manager (Operations)), you will join our Benelux team based in Amsterdam and take end-to-end ownership of furniture installations across the Benelux and Paris regions. You will plan, coordinate, and deliver installation projects in close collaboration with internal teams and external installation partners.

This is a hands-on, execution-focused role combining project and operations management with on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and to NORNORM's quality standards. You will also be a part of the global implementation group, sharing and building best practices.

Your responsibilities

• On-site execution & leadership: Lead on-site delivery with installation partners and internal teams. Ensure quality and safety standards, provide clear direction where adjustments are required, and make timely decisions to keep projects on track.
• Project planning & delivery: Plan and manage end-to-end office furniture installation projects, including timelines, resources, and coordination across internal teams and external partners. In addition, you ensure our implementation partner enables cost-optimum last mile planning.
• Stakeholder coordination & communication: Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution. You will also lead negotiations with our installation partner to ensure optimum cost and service quality for NORNORM.
• Quality, risk & issue management: Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when a problem occurs.
• Performance tracking & improvement: Track key KPIs related to delivery, cost improvement, and customer satisfaction, and use insights to improve processes and partner performance.

Skills & experience

• Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery (e.g. furniture installation, logistics, warehousing, or similar).
• Proven experience managing complex projects with multiple stakeholders.
• Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams.
• Fluency in Dutch (ideally native) and English is a hard requirement. French is a plus.

Personal traits

• Practical and solution-focused, with a strong operational mindset
• Action-oriented, making decisions and following through
• Clear and straightforward communicator, easy to work with and able to push back when needed in a constructive way

About NORNORM

NORNORM operates in a large and traditional industry that is undergoing meaningful change, with the Benelux region as a key priority. As part of our Amsterdam-based team, you will play a direct role in improving how we deliver projects on the ground.

Backed by a strong industrial partner in the furniture industry and experienced growth equity investors, we operate from our Amsterdam hub and support customers and projects across the Benelux and Paris region in a dynamic, execution-focused environment.

You will join a hands-on and collaborative team that values ownership, reliability, and clear ways of working. We work with a give-and-get mindset: when you take responsibility, contribute ideas, and deliver results, you are trusted with greater responsibility and opportunities to grow.

Practical

This role is office-first: We value flexibility, but we believe strongly in the energy, collaboration, and fast learning that comes from being part of an office culture.

Please note that we unfortunately do not offer relocation support or visa sponsorship. An existing permission to work in the EU is therefore a mandatory requirement.