General Manager

About Fire Safety and Protection (FSP)

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose-qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. FSP accepts technical certification credit for military experience in relevant fields.

The General Manager is responsible for overseeing the operations of assigned service center(s) and leading a cross-functional team in delivering high-quality fire and life safety solutions. This role requires a strong blend of leadership, technical expertise, and business acumen to drive sustainable growth, operational excellence, and a strong safety-first culture. The General Manager manages both union and non-union personnel, ensures compliance with all applicable local, provincial, and national fire codes and standards, and maintains a strong focus on customer satisfaction. Working closely with executive leadership and corporate partners, the General Manager develops and executes strategies that enhance profitability, operational efficiency, and long-term organizational success.

Customer Service & Safety Culture

• Serve as the primary point of contact for key clients, ensuring timely, professional resolution of inquiries, concerns, and feedback.
• Proactively identify and implement opportunities to enhance customer satisfaction, retention, and loyalty through value-added services and solutions.
• Champion a strong safety culture across all service and project activities, ensuring technicians consistently follow safe work practices and regulatory requirements.
• Promote and reinforce safety reporting, including near-miss reporting, incident investigations, and corrective actions to drive continuous improvement in field operations.

Leadership & Team Management

• Drive the strategic vision for the service center(s) while operating effectively at both a tactical, day-to-day level and a higher-level oversight role;
• Lead, mentor, and motivate a diverse team of technicians, project managers, sales professionals, and administrative staff.
• Foster a culture of collaboration, accountability, engagement, and continuous improvement across union and non-union teams.
• Conduct regular performance evaluations, provide ongoing coaching, and support employee development and succession planning.

Business Development & Sales Leadership

• Develop and execute strategic business plans to drive significant revenue growth and market expansion within the assigned territory.
• Lead, manage, and hold the sales team accountable for performance, pipeline development, and achievement of revenue targets.
• Actively contribute to sales efforts through individual involvement in key accounts, strategic pursuits, and high-value opportunities.
• Identify and pursue new business opportunities through networking, prospecting, partnerships, and relationship building.
• Strengthen relationships with existing clients to expand service offerings, increase wallet share, and improve long-term retention.

Project & Operational Management

• Oversee the execution of service and project work from inception through completion, ensuring adherence to scope, schedule, budget, and quality standards.
• Coordinate closely with internal departments and external stakeholders to resolve operational and project-related challenges.
• Monitor project and service profitability, taking proactive measures to manage costs, mitigate risks, and improve financial performance.
• Ensure operational processes align with corporate standards while meeting local market needs.

Technical & Industry Expertise

• Maintain a strong working knowledge of fire alarm, sprinkler, security, and access control systems and related technologies.
• Demonstrate a deep understanding of applicable fire and life safety codes, standards, and regulatory requirements.
• Ensure compliance with all local, provincial, and national regulations governing fire and life safety systems.
• Provide technical guidance and support to team members and clients as required.
• Stay current on industry trends, emerging technologies, and best practices to support innovation and continuous improvement.

Matrixed Collaboration & Corporate Alignment

• Operate effectively within a matrixed organization, collaborating with corporate functions such as finance, HR, safety, engineering, and operations.
• Build alignment and buy-in from executive leadership while translating corporate strategy into actionable plans at the local operations level.

Qualifications

• Post-secondary education in a related field or equivalent combination of education and experience.
• Proven leadership experience within the fire and life safety industry, with demonstrated success in operations, sales, or project management.
• Experience working within a matrixed organization, collaborating across departments while influencing outcomes at both corporate and local levels.
• Strong technical knowledge of fire alarm, sprinkler, security, and access control systems.
• Solid understanding of union environments and collective bargaining agreements.
• Demonstrated ability to develop and execute strategic plans to achieve business and financial objectives.
• Valid driver’s license and willingness to travel within the assigned territory as required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to travel.

Benefits

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees:

• Dental
• Life Insurance
• EAP
• Auto Allowance

Why Join FSP?

• Ongoing Training: We value our employees and provide ongoing training.
• Client-Centered: We serve commercial property owners and facility managers with dedication and care.
• Rapid Growth: Join us as we expand and invest in new markets.

Our Commitment to Safety

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC’s objective to ensure a safe and productive working environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.