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Genesys Cloud Architect

Jobs via Dice

East Hartford · On-site Contract Lead 1mo ago
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About the role

Genesys Cloud Architect

  • Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
  • Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
  • Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.

Required Skills:

  • Genesys Cloud CX
  • Architect flows
  • APIs & integrations
  • SIP/VoIP
  • omnichannel routing
  • WEM (WFM/QM)
  • cloud security.

Skills

ACDAPIsGenesys Cloud CXIVRSIP/VoIPWEMcloud securityintegrationsomnichannel routing

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