Genesys Cloud CX Developer

About

We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ideal candidates should have strong hands-on expertise in Genesys Cloud CX development, integrations, and AI-driven contact center solutions. This is a fully onsite role based in Phoenix, Arizona.

Responsibilities

• Design, develop, and enhance custom applications and services for Genesys Cloud CX
• Build and integrate AI-driven capabilities within the contact center ecosystem
• Develop scalable and secure APIs and integrations
• Manage the complete software development lifecycle including deployment through CI/CD pipelines
• Collaborate with cross-functional teams to deliver high-quality customer engagement solutions
• Troubleshoot and optimize existing Genesys Cloud implementations

Qualifications

• Strong hands-on experience with Genesys Cloud CX
• Expertise in:
  • Routing
  • Email integrations
  • Web Surveys
  • Sentiment Analysis
  • Genesys APIs
• Proficiency in Python
• Experience with frontend technologies such as React
• Experience with backend platforms like Node.js or Python
• Familiarity with AWS Cloud Services
• Experience with CI/CD pipelines and DevOps tools

Preferred Qualifications

• Experience working in banking or financial services environments
• Strong understanding of cloud-native application development
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced onsite environment