Genesys Cloud Voice Engineer

Overview

Hands‑on Genesys Cloud voice engineers needed to assess the current environment and design solutions for the existing business. Role is heavily focused on requirements gathering, solution design, and project execution, with a strong project management component.

Key Responsibilities

• Diagnose and evaluate current voice/call center environments
• Design and implement solutions within Genesys Cloud
• Support migration of 12 call centers to Genesys Cloud
• Lead call routing configuration and Genesys Cloud functionality
• Coordinate access, stakeholders, and timelines while managing their own projects
• Participate in due diligence, solution build, user testing, and operational handoff

Technical Requirements

• Strong experience with Genesys Cloud (required)
• Microsoft Teams Telephony experience is a bonus but not required
• Voice engineering background with hands‑on implementation experience
• Migration experience from platforms such as RingCentral or Five9 is helpful, but they will not be responsible for those platforms directly

Contract Details

• 1 Year Contract minimum + Long Term Extensions
• 100% Remote
• Interview/Start: ASAP