Global Key Account Manager F/H

Alland & Robert, founded in 1884, is a French leader in the production and marketing of gum arabic for the agri-food, pharmaceutical, cosmetic, and technical sectors. With over 130 employees across 3 sites in France, the company combines tradition and innovation, relying on strong values: quality, sustainability, customer proximity, and social commitment.

Joining Alland & Robert means joining a dynamic, meaningful team and contributing to natural and responsible solutions for growing markets.

As part of a retirement, we are looking for a Global Key Account Manager for a permanent position to be filled as soon as possible, to ensure an optimal handover. You will work in close collaboration with the President, the Sales Director, and the Sales/Customer Service team.

This position will be based in Paris with regular travel to our production sites in Eure (Saint-Aubin-Sur-Gaillon). You will also be required to travel to trade shows in France and internationally, as well as to visit clients.

Your Missions

Client Portfolio Management

• Analyze customer needs in collaboration with the R&D department and propose suitable technical solutions.
• Lead major commercial negotiations in close collaboration with the company's President.
• Directly follow up with the company's major and historical clients.

Commercial Development

• Identify new sales opportunities, develop strategies for acquiring new markets, and negotiate contracts.
• Participate in defining the company's commercial policy for the accounts under your charge: establish a Business Plan for each of these accounts.
• Set sales objectives and monitor their achievement.

Internal Coordination

• The GKAM collaborates with various teams (marketing, logistics, production, customer service) to ensure the quality of services offered and customer satisfaction.
• The GKAM is in charge of several highly strategic clients in collaboration with the President and the Sales Director, ensuring their satisfaction and loyalty through follow-up and development actions.

Needs Analysis

• Understand the specific needs of each client and propose adapted solutions, participating in the implementation of various commercial strategies.

Performance Monitoring

• Evaluate the results of actions taken and adjust strategies based on customer feedback and commercial performance.

Required Skills

• Excellent Interpersonal Skills: Ability to build trusting relationships with clients, continuing the existing relationships.
• Negotiation Skills: Good aptitude for negotiation.
• Analysis and Strategy: Ability to analyze market needs and develop relevant commercial strategies for the client accounts you manage.
• Project Management: Project management skills to coordinate internal and external efforts (relationship with Distributors who are in contact with GKAs).
• Flexibility and Adaptability: Ability to adapt to market changes (changing geopolitical context), client needs, and internal production constraints.

Your Assets for Success in this Role

• You demonstrate excellent interpersonal skills and a good aptitude for negotiation.
• Your initiative drives you to propose creative and pragmatic solutions to anticipate client needs.
• Knowledge of the agri-food or cosmetic sectors would be an additional asset for quick integration and targeted expertise.

What We Offer

• A Varied and Impactful Role: At the heart of commercial strategy, with a strong impact on the company's results.
• A Stimulating Environment: A supportive team, innovative projects, and a committed corporate culture.

Benefits

• Variable part of salary indexed on individual objectives
• Partial remote work one day per week
• 13th month salary
• Profit sharing
• Cadre status

Profile Sought

• Education: Bachelor's degree (Bac+3/5) in international business; business school or equivalent, a background in law would be a plus.
• Experience: 8 to 10 years as an Account Manager.
• Languages: Bilingual English (oral and written).
• Tools: Proficiency in ERP (Odoo); CRM; Office suite; comfortable with digital tools in general.