Group Product Manager

Overview

We serve over 100 million consumers across TurboTax, Credit Karma, and a growing suite of financial products — and we're building the future of how those experiences come together. You'll sit within the Consumer Group business unit, with a tight connection into Intuit's broader Customer Success ecosystem — a function laser‑focused on making sure every customer has what they need to succeed, at every step of their journey.

Customer Success at Intuit isn't a support function — it's a strategic pillar. It's about proactively enabling confidence, removing friction, and ensuring customers never feel lost or left behind. As a Group Product Manager (GPM) in this space, you'll be at the center of that mission, connecting the dots between the Consumer Group's products and the broader Intuit Customer Success organization to drive impact that scales.

We're looking for a seasoned Group Product Manager to join us at this pivotal moment. This role is for leaders who are energized by the question “how do we address our customer's needs?” and who have the skills, confidence, and customer obsession to answer it.

Your specific focus area will evolve as the organization takes shape. What won't change is the mission: ensuring that no customer across TurboTax or Credit Karma ever walks away confused, stuck, or lacking confidence — at a scale that touches tens of millions of people.

If you've been waiting for a role where you can shape the organization as much as the product, this is it.

Responsibilities

• Help define the future operating model. Contribute directly to how the Consumer Group and Intuit Customer Success organize for AI‑powered, platform‑scale product help.
• Bridge Consumer Group and Customer Success. Translate the needs of TurboTax and Credit Karma customers into capabilities and experiences that the broader Intuit Customer Success ecosystem can enable and scale.
• Own a high‑impact domain. Lead a meaningful area of the consumer platform that touches real customers and drives outcomes across TurboTax, Credit Karma, or the broader consumer ecosystem.
• Lead and grow a team. Build and mentor a team, creating a culture of customer empathy, data‑driven decision making, and high execution velocity.
• Drive cross‑functional alignment. Partner closely with engineering, design, data science, and business leaders; move fast in a matrixed environment without losing people along the way.
• Transform alongside the AI frontier. Bring a strong, informed perspective on how GenAI and emerging technologies can transform consumer experiences and lead your team to ship those experiences and capabilities.
• Set and own the bar. Define what success looks like, track it relentlessly, and use data to influence decisions at every level of the organization.

Qualifications

Who You Are

• An experienced product leader who has shipped products at scale, led teams through complexity, and delivered outcomes that moved the needle for customers.
• Energized by ambiguity; able to create structure and clarity where none exists and bring others along.
• Thinks in platforms, not features; looks for underlying capabilities that unlock value across multiple products or customer segments.
• Obsessively customer‑focused; seeks out real customer pain, stays close to it, and turns empathy into product decisions that matter.
• A cross‑functional force multiplier; builds trust and influence without authority across engineering, design, data, and leadership.
• A genuine AI enthusiast; follows AI developments with curiosity, has opinions on its application to consumer experiences, and ideally has shipped something in this space.
• A people leader; invests in the growth of the team as much as the quality of the roadmap, demonstrated by the leaders you’ve developed.

What We're Looking For

• 8+ years of product management experience, with 3+ years leading teams.
• Demonstrated success navigating complex, matrixed organizations and influencing senior stakeholders.
• Experience building consumer‑facing digital products at scale.
• Comfort operating in evolving organizational structures; experience building in greenfield environments.
• Familiarity with AI/ML and a genuine interest in where the technology is headed.
• Strong analytical instincts; uses data to shape strategy, not just report on it.
• Fintech, consumer software, or other high‑stakes consumer experience backgrounds a plus.

Compensation & Benefits

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is provided in the official posting.