Hardware Technical Project Manager – Sustaining Engineering

Role Summary:

Manage sustaining engineering activities for Microsoft Surface products, supporting global factories and repair centers. Drive quality, cost, and performance improvements throughout the product lifecycle.

Key Responsibilities:

• Lead sustaining projects across components, testing, processes, and design changes
• Perform issue analysis, root cause investigation (FI/FA), and implement corrective actions
• Analyze manufacturing performance metrics and conduct ROI evaluations
• Coordinate with global manufacturing, repair, and internal teams
• Manage BOM updates, change reviews, and documentation for production processes
• Track project progress, risks, and deliverables; provide regular status updates
• Facilitate cross-functional meetings and follow up on action items

Requirements:

• 5–8 years of program/project management experience
• Bachelor’s degree in Engineering (Electrical/Mechanical/Industrial preferred)
• Experience in manufacturing or hardware environments
• Knowledge of failure analysis (FI/FA) and product lifecycle management
• Strong skills in MS Office (Excel, PowerPoint, Project, Visio)
• Familiarity with ERP systems and tools like TFS is a plus
• Excellent communication, problem-solving, and multitasking abilities
• Ability to work effectively in ambiguous, fast-paced environments