Head of Customer Experience and Activation(Product Manager)

Summary • They are hiring a Head of Customer Experience Product Managerfor a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. • This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

Responsibilities

As Head of Customer Experience & Activation, you will: • Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention. • Lead Activation: Drive adoption and engagement of products through targeted strategies. • Champion Excellence: Build and implement customer-first service standards and feedback loops. • Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty. • Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For • Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services. • Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations. • Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users. • Leader & Builder: Experience leading teams and scaling customer-focused functions.

Salary and Benefits • Competitive Rewards: Salary range N200,000 – N250,000/month plus performance-based incentives. • Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa. • Career Growth: Mid-level today, executive path tomorrow. • Dynamic Culture: Join a team that rewards performance and innovation.