Head of Customer Success
Iopa Solutions
About the role
About Us
Lead with empathy. Build with purpose. Grow a region with real impact.
We’re a high-profile fintech company expanding quickly across Asia, and we’re looking for a Head of Customer Success who can blend strategic thinking with a deeply human approach to leadership.
This role isn’t about managing tickets or dashboards — it’s about shaping how our clients experience us. You’ll guide a talented regional team, partner closely with senior leadership, and help some of the most influential financial institutions in APAC get real value from our platform.
If you’re someone who builds trust easily, communicates with clarity, and loves elevating both customers and teams, you’re the kind of leader we’d love to meet.
What you’ll be doing
- Leading the entire APAC Customer Success organisation with a calm, steady hand
- Guiding enterprise clients through onboarding, adoption, and long-term strategic partnership
- Building a culture focused on trust, transparency, and thoughtful problem-solving
- Translating client feedback into clear actions for product, engineering, and leadership
- Developing playbooks, success frameworks, and growth strategies tailored to the region
- Coaching and mentoring CS managers and specialists, helping them build fulfilling careers
- Representing the voice of APAC customers at the global leadership table
What we’re looking for
- Senior experience in Customer Success or
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