Führungspersönlichkeit für Customer Success & After Sales (m/w/d)

About Us

Achieving the energy transition in buildings through digitalization- that's what we work on every day at Techem. Buildings and neighborhoods of the future must be living and working spaces that are climate-friendly, connected and healthy. Our services in the areas of energy management, resource protection and healthy living help drive forward the networking and digital processes in real estate. Our goal: climate-neutral and efficient technical building operation. Becoming part of us means being part of the energy transition - in a future-oriented and pleasant working environment.

Why this role?

Our Customer Service Organization is facing the next big step: We want to consistently realign our service from the customer's perspective – more standardized, digital, proactive, and with clear end-to-end responsibility. A central building block in this is to focus more strongly on customer needs and to use our digital services with personal customer contact to make a tangible contribution to quality, efficiency, and customer experience. To achieve this, we are looking for a leader who not only demands customer centricity but also embeds it in everyday life – and who drives cultural change with clarity, empathy, and consistency.

Your Mission:

You will lead the Customer Success & After Sales Organization in such a way that the customer is at the center of every decision – and that teams across locations work uniformly, modernly, and effectively.

You will further develop structures, standards, and leadership so that we become less reactive and person-dependent, but rather more scalable, controllable, and digital.

Your Tasks – You make the difference with us

• Overall responsibility (Germany) for leading the Customer Success & After Sales Organization for our large and business customers as well as key accounts – strategically and operationally.
• Leadership and further development of a cross-location leadership team: setting goals, clarifying priorities, enabling growth, and effectively supporting performance.
• Actively shaping cultural change: anchoring customer centricity as an attitude, breaking down silos, strengthening ownership – with clear communication and role-model leadership.
• Measurably improving customer experience and service quality: through clear KPIs, transparency, and consistent management (e.g., customer feedback, performance and quality metrics).
• Strengthening digital collaboration with customers and further developing services along our digitalization strategy.
• Increasing E2E responsibility and scalability: establishing structures, standardizing successful approaches, and rolling them out nationwide – also by involving our network.
• Systematically using the Voice of the Customer: making customer voices visible, enabling perspective shifts, and deriving concrete improvements from them.
• Interface management across departments: close cross-functional collaboration to break down silos and establish consistent, customer-oriented processes in line with our centralization strategy.
• Budget, results, and resource responsibility, including prioritization of strategic initiatives and creation and representation of decision and management papers at top management level.

Your Profile – This is how you inspire us

• Several years of leadership experience in a complex, customer-facing organization (e.g., Customer Success, Service, After Sales).
• You can inspire people for new goals and effectively develop leaders – even in times of change.
• You think customer-centrically, act data- and impact-oriented, and bring the balance of empathy and clarity.
• You are strong in communication and negotiation, including on critical topics at decision-maker level.
• You pragmatically drive standardization, digitalization, and scaling – without losing sight of the customer.
• Completed vocational training and/or university degree.
• Willingness to travel to an appropriate extent.

Our Team:

• A key role with high visibility and real scope for shaping customer experience, processes, and leadership culture.
• An environment that actively promotes customer focus.
• Professional support for leadership.
• Attractive benefits and programs.
• An employer with a stable foundation and purpose.

Career at Techem – Your Advantages:

Welcome to the Team: Digital "Welcome Call" for all new employees, 2-day onboarding event, individual onboarding plans and job shadowing, quick assumption of responsibility, freedom to shape things, and friendly colleagues who are there to help with advice and support.

Techem Work Culture: Working at one of the leading companies for the digitalization of the energy transition in buildings, short decision-making paths, flat hierarchies, open "du" culture, regular digital communication formats from management, 30 days of vacation, special leave and payments, company laptop, travel expense allowance, capital-forming benefits, company pension plan contributions.

Personal Development at Techem: Freedom to develop your own creativity and skills, diverse opportunities for further development as both a specialist and a leader, such as with our systematic development program "STEP" or a varied seminar program within our "Techem Academy".

Employee Well-being: Flexible working hours, mobile working, support for work-life balance (e.g., childcare, caregiving, mental health with "heycare"), discreet social counseling via "PER|SPECTIVE", free online tutoring with "ubiMaster", a modern work environment, free water, Fairtrade coffee and tea at all locations, good public transport connections, subsidized canteen at the Eschborn headquarters, varied event formats, Techem leasing bike, active health management "Techem Vital" (e.g., courses, discounted fitness offers, free employee counseling), and discounts through participation in the "Corporate Benefits" program.

Shaping the Energy Transition: Digital and dynamic environment, future-oriented projects, new technologies and working methods, and freedom for ideas to drive the energy transition, good networking and collegial cooperation for joint success and synergies.

Enrich Techem and shape the future of the energy transition with us!

Your Contact:

Jessica Würzebesser Techem Energy Services GmbH Hauptstr. 89 65760 Eschborn www.techem.de