Head of Delivery OnSite

SPIE Suisse SA is a Swiss provider of comprehensive services in the fields of ICT, multi-technical services, technical facility management, and E-Mobility. The divisions SPIE ICS (Information & Communication Services), SPIE MTS (Multi-Technical Services), and SPIE IFS (Integral Facility Services) offer their services via 8 locations throughout Switzerland in the sectors of Smart City, energy, efficient buildings, and industry.

For French-speaking Switzerland, we are looking for an experienced management professional for the position of Head of Delivery OnSite. In this role, you assume global responsibility for the OnSite services and projects department. You manage the teams of Service Managers, project managers, as well as the OnSite Support teams. The position reports directly to the Chief Service & Delivery Officer. This function requires a strong understanding of business challenges and contributes significantly to customer satisfaction, the development of acquisition activities, and sustainable growth in French-speaking Switzerland.

Responsibilities

• Global responsibility for the Delivery and OnSite projects department for French-speaking Switzerland
• Management, coaching, and development of Service Managers, project managers, and OnSite/Deskside teams
• Guarantee of service quality, compliance with SLAs, and stability of client processes, governance, escalations, and reporting
• Active contribution to acquisition activities through expertise in the preparation of offers (feasibility, costs, risks, planning)
• Close collaboration with sales and solutions teams during client calls and decision-making processes
• Contribution to regional strategy and commercial development
• Guarantee of compliance with standards, regulations, and guidelines

Your profile

• Confirmed management experience within services and/or projects
• Solid experience in the OnSite and Workplace services environment (Deskside, on-site technical support)
• Very good understanding of Service Delivery models, SLAs, KPIs, and governance
• Excellent knowledge of the market and clients in the Swiss ICT environment, ideally in French-speaking Switzerland
• Experience in collaboration with commercial teams and solution units
• Ability to link Delivery and Business aspects (feasibility, costs, quality)
• Strong customer and solution orientation, ease in exchanges with clients and management
• Very good knowledge of French and English, both oral and written; knowledge of German is appreciated

Workplace

Bussigny

Why join us?

• Flexible schedule (depending on functions)
• 1 or 2 additional weeks of vacation per year (unpaid)
• Hybrid workstation and home office
• Modern and stimulating work environment
• Possibility of training and internal development
• Pension fund with option plan and employer contributions higher than the minimum
• Charging stations
• Various other benefits

Are you interested in the position? Please send your complete application file (CV, diplomas, work certificates) by clicking on apply.

For any further information, please contact the HR department.

The masculine form is used for the feminine and other genders. For this vacancy, we do not work with recruitment agencies.