Head of Solution Engineering & Onboarding (f/m/d)

About IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

Location

This position can be based in either Rennes or Paris, France.

Role Overview

Head of Solution Engineering & Onboarding – You will be at the heart of our company's transformation. Your mission is to lead and empower two critical, client‑facing technical teams: Solution Engineering (SE) and Onboarding Consulting (OC), through a pivotal evolution. You will forge a powerful “duo” with the different commercial teams, capturing and relaying crucial customer feedback, and you will directly influence our product roadmap, ensuring our solutions continuously evolve to meet market needs. You will be a key driver of customer value, revenue, and long‑term success.

Key Responsibilities

• Lead Transformation: Own and drive the evolution of the Solution Engineering and Onboarding Consultant teams, embedding a consultative mindset focused on solution‑selling and value realization for our clients.
• Mentor and Empower your teams: Drive your Solution Engineers and Onboarding Consultants to be self‑driven and proactive, and own the beginning of the customers' journey with us.
• Build a World‑Class Engine for Value:
  • For Solution Engineering: Guide the team to become true business partners to our clients, mastering the art of value quantification, strategic solution design, and consultative selling.
  • For Onboarding: Steer the team to become elite technical experts in value delivery, ensuring flawless implementation, integration, and achievement of the KPIs defined during the sales process.
• Drive Cross‑Functional Alignment: Be a critical partner to Sales, Product, and Customer Success leadership, ensuring a seamless and unified customer journey from the first sales call to long‑term value realization. Ensure the voice of the customer and your teams is a key input for our product roadmap.
• Define and Measure Success: Establish, track, and report on the key performance indicators for your function, including solution design quality, time to value, post‑launch KPI attainment, and customer satisfaction.
• Act as a Senior Client Advisor: Serve as an executive sponsor on our most strategic accounts, providing guidance and building relationships with senior client stakeholders to ensure success.

Preferred Experience

• Proven Leadership in a SaaS Environment: Significant experience leading and scaling technical pre‑sales, professional services, implementation, or solution consulting teams within a complex B2B SaaS company.
• A Transformational Mindset: Not just a manager; a change agent with a proven track record of leading a team through a significant evolution of its operating model and culture.
• Deep Experience in Value‑Selling: Live and breathe consultative, value‑based methodologies; connect a technical solution to a customer's P&L and instill this discipline in your teams.
• Strong Business and Technical Acumen: Comfortable discussing API integrations and SDKs with a client's engineering team as well as quantifying business value and ROI with their executive leadership.
• A Passion for Customer Success: Fundamentally driven by seeing your clients succeed and understand that their success is our success.
• Exceptional Communication and Influence: Ability to articulate a compelling vision and effectively influence and collaborate with stakeholders across the organization, from the C‑suite to individual contributors.
• Demonstrable Behaviors Connected to our Company Values: Team player, inclusive, trustworthy, and results‑oriented.
• Fluent English is required. Additional knowledge of French, German, and/or another European language is appreciated.

Perks & Benefits

• Health & Wellbeing: Full access to the mental health platform Nilo, including 1‑on‑1 sessions.
• Personal & Professional Development: Unlimited access to Udemy, our training platform with 24/7 access and unlimited content/course consumption including certification.
• Remote Work Support: Equipment support and flexible working hours.
• Collaboration & Community: Regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• Paid Special Leave Days: For family needs or other reasons.
• Workcation Possibilities: Combine work with a longer stay at your holiday destination or extend a weekend.
• Additional location‑specific benefits are offered.

Equality & Inclusion

IDnow applies the principles of non‑discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities, including but not limited to sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.