Health Insurance Product Manager (Product Development/Product Management Consultant IV)

Job Summary

• Participates in the development of a product strategy and helps support the ideation process.
• Gathers and analyzes data to develop data-driven insights to understand market conditions, trends, and develop and monitoring success criteria to evaluate products throughout its lifecycle.
• Ensures metrics are developed and product dashboards are maintained as identified by the leadership team.
• Conducts regional feasibility with functional partners for a focused set of products or LOBs and develops the recommendations of products or portfolios under leadership guidance and garners executive alignment through data, analysis, and presentations.
• Updates specific pieces of collateral, manages service recovery and issues resolution, oversees content and response gathering to sales and account management questions, and consulting and sharing product subject matter expertise.
• Recommends content for business‑case development initiatives.
• Evaluates benefits/plans to meet regulatory and internal/external benefit administration needs.
• Creates product/benefit requirements that incorporate line of business, regional, organizational, product strategy, customer needs, regulations/standards and operational requirements.
• Manages a less complex implementation or workstream with supervision by leveraging expertise to ensure project and product lifecycle, executes simple product changes, and ensures they are completed accurately and in a timely manner.
• Enables alignment and buy in to create to create and/or modify products and product enhancements according to predefined strategy for a given business area, ensuring benefits and policies meet all regulatory requirements, and developing, maintaining, and creating training content with supervision.
• Leverages an advanced understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross‑functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self‑development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business‑specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross‑functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high‑priority issues or risks, as appropriate; monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.