OEM Technical Service Specialist - Construction and Agricultural Equipment

Duties and Responsibilities

• Provide dealer service staff and internal staff with technical information and product support (Agricultural, Construction and Compact equipment)
• Provide Dealer and Customer support for hydraulic and electrical systems, gas and diesel engines, transmission systems.
• Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars
• Maintain Dealer Link system and internal database with the most recent and accurate information received from factories and local vendors
• Issue service bulletins, field campaigns, technical tips, and technical service Reports
• Assist with management of warranty claim processing and adjudication from dealer submission to resolution as required
• Identify potential product concerns, maintain the technical problem log sheet, and issue flash reports
• Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors
• Organize and conduct school preparation meetings with internal staff
• Take an active role in the organization and delivery of technical service training

Requirements

• College Diploma or Certified technician, preferred experience working with construction, Heavy equipment, Agricultural or compact equipment
• 421A or 425a certifications preferred
• Extensive knowledge and hands on experience with hydraulic and electrical systems, gas and diesel engines, and transmission systems for heavy, construction and / or agricultural equipment
• Excellent verbal and written communication and listening skills
• Computer skills including MS office applications and Lotus notes
• Able to work with minimal supervision, and team player
• Some travel required