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OEM Technical Service Specialist - Construction and Agricultural Equipment

Exact Match Recruitment

Canada · On-site Full-time 3w ago

About the role

Duties and Responsibilities

  • Provide dealer service staff and internal staff with technical information and product support (Agricultural, Construction and Compact equipment)
  • Provide Dealer and Customer support for hydraulic and electrical systems, gas and diesel engines, transmission systems.
  • Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars
  • Maintain Dealer Link system and internal database with the most recent and accurate information received from factories and local vendors
  • Issue service bulletins, field campaigns, technical tips, and technical service Reports
  • Assist with management of warranty claim processing and adjudication from dealer submission to resolution as required
  • Identify potential product concerns, maintain the technical problem log sheet, and issue flash reports
  • Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors
  • Organize and conduct school preparation meetings with internal staff
  • Take an active role in the organization and delivery of technical service training

Requirements

  • College Diploma or Certified technician, preferred experience working with construction, Heavy equipment, Agricultural or compact equipment
  • 421A or 425a certifications preferred
  • Extensive knowledge and hands on experience with hydraulic and electrical systems, gas and diesel engines, and transmission systems for heavy, construction and / or agricultural equipment
  • Excellent verbal and written communication and listening skills
  • Computer skills including MS office applications and Lotus notes
  • Able to work with minimal supervision, and team player
  • Some travel required

Skills

Diesel enginesElectrical systemsGas enginesHydraulic systemsLotus NotesMS Office

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