Intermediate‑Level High‑Volume Recruiter

About

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a dynamic and strategic Intermediate‑Level High‑Volume Recruiter who will join USAA’s Talent Acquisition team in Phoenix, AZ. In this role, you will play a critical part in sourcing, attracting, and hiring top talent in a fast‑paced, high‑volume environment. As a High‑Volume Recruiter, you will bring a proven track record of success in high‑volume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting—you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use data‑driven insights to inform and influence hiring strategies in partnership with business leaders.

You will work within a flexible work environment that requires an individual to be in the office 4 days per week.
Location: Phoenix, AZ office (1 Norterra Drive, Phoenix, AZ 85085) – relocation assistance is not available.

Responsibilities

• Strategic Sourcing & Full‑Cycle Recruitment: Execute full‑cycle recruitment for a high volume of insurance‑related positions, utilizing innovative sourcing strategies to build diverse and robust talent pipelines.
• Market Intelligence & Consultation: Conduct thorough local market analysis, staying abreast of industry trends, compensation benchmarks, and competitor activities within the insurance sector. Proactively consult with hiring managers and stakeholders to provide data‑driven insights that shape recruitment strategies and optimize hiring outcomes.
• Relationship Management: Cultivate and maintain strong, collaborative relationships with candidates, hiring managers, and other internal and external stakeholders through exceptional communication and engagement.
• Adaptability & Problem‑Solving: Demonstrate a high degree of adaptability, strategic thinking, and problem‑solving skills to navigate complex hiring challenges and evolving business needs.
• Process Optimization: Continuously assess and refine recruitment processes to enhance efficiency, candidate experience, and overall effectiveness in a high‑volume setting.
• Project Management & Cross‑Functional Collaboration: Ideally, leverage project management principles to manage multiple requisitions and hiring initiatives simultaneously. Collaborate effectively with cross‑functional teams to ensure alignment on hiring objectives and strategies.

Requirements

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.
• Knowledge of state and federal laws regarding employment and hiring practices.
• Knowledge of effective screening and interviewing techniques.
• Developing knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques.

What Sets You Apart

• Proven experience in high‑volume recruiting environments.
• Demonstrated experience recruiting for insurance roles.
• A track record of conducting market analysis and leveraging insights to inform recruitment strategies.
• Exceptional relationship‑building skills with candidates, hiring managers, and stakeholders.
• Strategic, adaptable problem‑solver with experience navigating changing priorities.
• Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges.
• Exposure to project management principles and cross‑functional hiring initiatives.
• Excellent communication, negotiation, and interpersonal skills.
• US military experience through military service or a military spouse/domestic partner.

Compensation

• Salary range: $63,590.00 – $114,450.00.
• USAA does not provide visa sponsorship for this role. Do not apply if you will need immigration support (e.g., H‑1B, TN, STEM OPT).
• USAA assesses market data to establish competitive ranges; actual salary may vary by location and is based on experience and market data.
• Employees may be eligible for pay incentives based on overall corporate and individual performance at the discretion of the USAA Board of Directors.

Benefits

At USAA our employees enjoy best‑in‑class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education to assist with professional goals