Data Analyst

About

We are recruiting a Data Analyst for a corporate organisation in Bloemfontein, Free State. You will troubleshoot hardware and software issues, manage the helpdesk system, set up user accounts and equipment, and ensure smooth IT infrastructure operation. Strong problem-solving skills and a customer service orientation are essential.

Responsibilities

Collaboration & Agile Delivery

• Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.

System Maintenance & Support

• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
• Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.

Requirements

• Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
• A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.
• Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.
• A commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices.

Qualifications

National Diploma in Information Technology or Software Development