Hiring Success and Lifecyle Manager- Mobility EMEA

What you'll be doing

• Own the end-to-end visa and mobility lifecycle for assigned hires, from pre-hire eligibility through onboarding, ongoing employment and Visa renewals, providing guidance and updates throughout the process.
• Act as the primary point of contact for customers and employees on work permits and visa-related matters.
• Ensure all cases progress according to defined timelines, cut-offs, and compliance requirements.
• Manage complex, high-stakes cases with empathy, clarity, and precision.
• Anticipate risks and escalate early when timelines, documentation, or compliance are at risk.
• Handle escalations calmly and compassionately while maintaining operational rigor.

Compliance and Documentation

• Ensure all cases are managed in alignment with local labor laws and EOR -specific regulations.
• Prepare, review, and process employment contracts and amendment documentation.
• Maintain accurate records and in platform information.

Communication and Support

• Proactively educate customers and employees on: Visa processes and timelines, Local immigration and employment considerations.
• Set clear expectations upfront to reduce escalations and rework.
• Confidently guide stakeholders through trade-offs and “what’s possible vs. what’s not”, ensuring they have access to necessary resources.
• Handle sensitive conversations while maintaining confidentiality and professionalism.

Process Improvement

• Identify opportunities to improve knowledge material, processes and enhance the overall experience for clients and employees.
• Contribute to improving: Playbooks and SOPs, Templates and documentation, Internal knowledge, country guides and enablement materials.
• Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry.
• Provide structured feedback to Product and Strategic Programs team, to help productize mobility services

Qualifications

• Required Experience in mobility, immigration, global employment, or regulated operations
• Strong case management and stakeholder communication skills
• Ability to operate calmly in complex, high-pressure situations
• High attention to detail with a strong compliance mindset
• Comfort working across multiple systems, tools, and workflows

Nice to Have

• Experience in an EOR , HR Tech, or global payroll environment
• Exposure to multiple countries or visa types
• Experience working closely with legal or immigration partners
• Passion for automation, process improvement, or product-led operations

What We’re Looking For (Mindset)

• High agency: you don’t wait to be told, you anticipate, act, and communicate
• Structured thinking: you can break down complexity and guide others through it
• Customer-centric: you care deeply about employee and customer experience
• Change-oriented: you’re excited about scaling, evolving, and improving how things work

Why Join RemoFirst?

• Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You take part in shaping the future of RemoFirst.
• Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
• Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
• Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
• Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.