Home Connection Project Manager

The Home Connection Project Manager will be responsible for planning, coordinating, and delivering residential fibre-to-the-home (FTTH) connection projects. This role oversees last-mile installations from distribution points to customer premises, ensuring timely service activation, quality standards compliance, and high customer satisfaction. The Home Connection Project Manager will work closely with field technicians, contractors, operations teams, and customer service units to ensure efficient execution and seamless handover to operations.

Key Responsibilities

1. Project Planning & Execution • Plan and manage residential fiber connection projects. • Define project scope, schedules, milestones, and deliverables. • Coordinate installation activities from distribution point to customer premises. • Ensure projects are delivered on time and within budget.

2. Contractor & Field Team Management • Supervise installation contractors and in-house technicians. • Allocate resources and manage work schedules. • Monitor productivity and quality of installations. • Ensure adherence to installation standards and safety requirements.

3. Customer Activation & Service Delivery • Coordinate home installations, ONT setup, and service activation. • Ensure seamless handover from network build to customer connection. • Address customer escalations and ensure high service quality.

4. Quality Assurance & Compliance • Conduct quality inspections and audits of completed connections. • Ensure compliance with FTTH deployment standards and safety regulations. • Validate as-built documentation and installation records.

5. Stakeholder Coordination • Liaise with Network Engineering, Operations, and Customer Service teams. • Provide regular progress reports to senior management. • Coordinate with local authorities or property managers where required.

6. Risk & Performance Management • Identify installation risks and develop mitigation plans. • Track KPIs such as installation turnaround time, activation rate, and defect rate. • Drive continuous improvement in installation processes.

Required Qualifications • Bachelor’s degree in Engineering, Business, or related field. • 2+ years of experience in telecom project management or FTTH deployment. • Experience managing field teams and contractors. • Strong understanding of last-mile fiber installation and home activation processes. • Proven ability to manage timelines, budgets, and performance metrics.

Preferred Certifications • PMP or equivalent project management certification • Knowledge of FTTH, GPON, or broadband service delivery • Health & Safety certification

Key Competencies • Project planning and coordination • Field operations management • Customer service orientation • Stakeholder communication • Risk management • Performance tracking and reporting

Job Type: Full-time