Host Coordinator

About

The Host Coordinator is responsible for managing and nurturing relationships with host employers, ensuring the successful placement and retention of learners in host environments. This role involves introducing Subject Matter Experts (SMEs) to identified, approved host employers, implementing all activities necessary for matching learners to appropriate hosts, and overseeing the workplace management process, and assessing if host operational functions are appropriate for programme objectives.

The Host Coordinator focuses on enhancing learner retention rates and maximizing the potential for learner absorption into permanent roles with host employers. Additionally, the role ensures effective monitoring and evaluation of learner progress in the workplace and is ‘the glue’ maintaining a healthy host-learner relationship and ensuring the host environment aligns with the program objectives.

Qualifications & Experience

• Minimum requirement Diploma/Degree in Project Management Certificate will be advantageous.
• Knowledge on the SETA’s/training legislation advantageous.
• Advance knowledge MS Office.
• Drivers License and own / reliable transport is a must.
• MS Office Proficiency.
• Management / Supervisory experience is advantageous.
• Minimum of 1 year experience in a learnership environment.
• Minimum of 3 years’ experience in workplace placement will be advantageous.
• Some experience in Sales / Client Liaison will be advantageous.

Duties & Responsibilities

Compliance and Administration

• Ensure compliant use of LIS and document management systems/inclusive of Google Drive is according to company standards and conventions
• Adhere to document, information and learner record safety and security
• Adhere to quality requirements
• Adhere to reporting requirements and ensure deadlines are met.

Allocation of Resources

• Ensure that learners have all the relevant tools and equipment to perform duties in the workplace.
• Ensure that host employers meet OHS requirements, and assess if the host environment and its operational functions are appropriate for the achievement of programme objectives.

Learner Profiling

• Conduct Learner matching and profiling, with regard to host and host environment culture for fit.
• Liaison with placement officer and recruitment teams and collaborate to ensure accurate and effective learner placements.

Workplace Sourcing

• Implement and manage activities for matching learners to suitable host employers, ensuring that placements align with learner qualifications and program objectives.
• Actively engage with hosts in the field, conducting site visits to ensure alignment with program expectations.
• Ensure learners are at reputable approved workplace environment.
• Workplace should be ready for learner placements according to the roll out plan.
• Ensure learners are at reputable approved workplace environment.
• Place learners successfully with host employers managing all communication and queries and administration.
• Ensuring all learners have all the relevant resources for facilitated workplace.
• Advise the Campus Manager of venue /host site challenges to ensure learner attendance, tracking and safety.
• Control and monitor workplace and placements.

Learner Management: Monitoring and Evaluation

• Facilitate the learner readiness program for workplace and for absorption.
• Facilitate learners on all Signa Academy placed at workplace.
• Collaborate with relevant Signa and / or host employer management in dealing with HR issues and all emergencies.
• Monitor learner progress and performance at host workplaces through regular check-ins.
• Perform Site visits as required and adhoc site visits on request of host employer.
• Ensure all required administration is conducted for learners placed at workplace.
• Act as a liaison between host employee and the company.
• Assist learners with challenges and if unable to resolve them then refer these to the Campus Manager.
• Keep learners focused on completing the Qualification.
• Ensure that Learner disabilities are reasonably accommodated, reported and monitored.
• Maintain professional and ethical conduct with all stakeholders.
• Ensure compliance with all relevant legislation, in particular labour legislation, QCTO /SETA requirements and POPI Act policies, practices, processes, and procedures for effective workplace experience and programme success.
• Ensure Learner wellness while in the workplace.
• Assist and support learners to find permanent employment upon completion of learnership program.

Mentoring & Coaching Learners

• Have one on one session with Learners as required.