Product Manager

Purpose of the Role

You’ll define and drive the strategic vision of the Payment Gateway to enhance merchant satisfaction and support business growth across our platform. By leveraging data, analytics, and stakeholder insights, you’ll turn feedback into impactful product improvements, ensuring Finteqhub remains secure, scalable, and a market‑leading payment solution.

About the Product

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform. Learn more

Key Responsibilities

• Developing a strategic vision and roadmap for the Payment Gateway, ensuring alignment with the company’s business goals and merchant requirements.
• Conducting in-depth market analysis, including competitor research, best practice studies, and identifying growth opportunities to enhance the product.
• Engaging with stakeholders (merchants, internal teams, top management) to gather requirements, prioritize features, and optimize business processes.
• Collaborating with development, UX/UI, analytics, and QA teams to ensure timely and high-quality product releases.
• Conducting user acceptance testing (UAT) and analyzing user feedback to validate the usability and effectiveness of implemented features.
• Monitoring key payment platform metrics (conversion rates, payment acceptance rates, customer satisfaction) and implementing improvements.
• Collecting and analyzing feedback from customer support and merchants, translating identified issues into concrete product improvements.
• Ensuring seamless integration of the payment product with other components of the company’s ecosystem (APIs, security systems, analytics, etc.).
• Supporting and fostering internal training processes and knowledge sharing within the team.

Required Experience

• 3+ years of experience as a Product Manager, preferably in payments, fintech, or e-commerce.
• Deep understanding of the payment solutions ecosystem: payment orchestration, PSPs (payment service providers), acquiring, payment schemes, and anti‑fraud systems.
• Experience with merchant back‑office systems, including transaction management, new payment method integration, analytics, and reporting.
• Strong skills in managing complex B2B products, with a focus on user experience and customer satisfaction.
• Experience with analytical tools (Google Analytics, Amplitude, Tableau, Power BI) and a data‑driven approach to decision‑making.
• Excellent communication skills and the ability to work effectively with both technical and business teams, as well as external partners.
• Understanding of API integrations and their role within the payment solutions ecosystem.
• Commitment to continuous product improvement, based on a deep understanding of customer needs.
• English proficiency at B2+ level for communication with international partners.
• Preferred location: EU

Nice to Have

• Experience with regulatory frameworks such as PCI DSS, KYC/AML, PSD2, Open Banking, and other payment industry regulations.
• Knowledge of SQL and database querying skills for independent data analysis.
• Experience with A/B testing and experimental methodologies.

Learn more about our hiring process here (link ) – what to expect, how to prepare, and what makes SOFTSWISS different.

What we offer

• Private insurance (depending on contract type)
• Free English lessons (online)
• +1 day off per calendar year
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About Us

SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.

We employ on‑site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches.

SOFTSWISS in numbers:

• Founded in 2009
• 4 offices worldwide
• 9 proprietary products
• 1,200+ brands using our software