Human Centered Design and User Researcher

About

Our Digital Solutions, Experience Transformation team is looking for a dynamic and creative user experience (UX) professional who can support the full lifecycle of customer experience research and strategy implementation to create business value for a homeland security client.

The Human Centered Design and User Researcher will support implementation of strategic, mission-driven projects for a high-visibility CX office, applying Human-Centered Design (HCD) and CX principles. The role will conduct thorough CX research, gathering deep insights into customer experiences and analyzing data to derive actionable recommendations. They will provide strategic advice to stakeholders on implementing effective CX strategies and practices, while also developing tools to support the execution of these strategies. This role includes the task of tailoring communication about services and tools to ensure they are user-friendly at scale. Moreover, the CX Researcher will translate these insights into recommendations to business decisions and potential new service offerings, synthesizing their findings into comprehensive, well-documented presentations for clients, stakeholders, and executive audiences.

The Human-Centered Design and User Researcher role may involve a shift in focus, depending on organizational needs and broader trends across the national security apparatus.

Responsibilities

• Lead participatory design activities (e.g., workshops, card sorting) to understand user needs
• Derive actionable insights by leading user research activities and translating insights into prototypes
• Conduct, design, and analyze user experience research and usability testing results, incorporating findings into the product
• Contribute to human-centered design solutions by considering market analysis, customer feedback, and usability findings
• Demonstrate facilitation, brainstorming, and collaboration skills

Requirements

• At least Four (4) years of professional office experience, including Two (2) years of human-centered design experience
• US Citizenship and the ability to obtain and maintain a Public Trust clearance
• US equivalent Bachelor's degree
• Must have a portfolio demonstrating design experience
• Ability to travel to client site locations in the Washington, DC or Tampa, FL area as needed

Nice to Have

• Bachelor's degree in human-centric design, UX design, service design, instructional design, or related discipline
• Basic proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
• Demonstrated familiarity with Scaled Agile Framework (SAFe) and Agile Scrum methodologies
• One or more certifications in UI, UX, or CX
• Nielsen Norman certification(s)
• Demonstrated familiarity with Section 508 Compliance

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance)