R
Quality Assurance Specialist
RecruitMyMom
South Africa · Hybrid Full-time Mid Level 3d ago
About the role
About Us
A prominent financial services provider is looking for a diligent Quality Assurance Specialist to ensure service excellence. This role involves auditing calls, managing compliance risks, and providing coaching to agents. The ideal candidate will have a RE5 qualification and 2+ years in Quality Assurance, preferably in the insurance sector. This hybrid position requires 3 days onsite in Claremont, Cape Town, and offers the chance to contribute to a company focused on financial inclusion and innovative practices.
Responsibilities
- Audit calls to ensure service excellence
- Manage compliance risks
- Provide coaching to agents
Qualifications
- RE5 qualification
- 2+ years in Quality Assurance
- Experience in the insurance sector is preferred
Location
Claremont, Cape Town
Work Policy
This is a hybrid position requiring 3 days onsite.
Don't send a generic resume
Paste this job description into Mimi and get a resume tailored to exactly what the hiring team is looking for.
Get started free