IAM Operations Analyst - Handling tickets, ServiceNow ITSM and automation tools

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Responsibilities:

Knowledge, Experience & Success Characteristics

• Minimum 2 years of experience in an operational IAM, security, or IT support role
• Demonstrated ability to work independently, prioritize daily operational tasks, and meet deadlines without constant direction
• Strong sense of personal accountability for accuracy, completeness, and audit readiness of work products
• Excellent written and verbal communication skills, particularly for procedural documentation, stakeholder updates, and audit support
• Experience documenting operational processes using BPMN 2.0
• Working knowledge of ITSM processes and operational support models
• Hands-on experience with:
  • Microsoft Access, Excel, SharePoint
  • Power Automate and Power Applications
  • PowerShell
  • Python
• Experience working with ServiceNow in an operational or ITSM capacity.

Mandatory Skills: IAM Developer, Servicedesk, ServiceNow ITSM