IBM Watson Conversational AI Engineer

Role Overview

• IBM WatsonX Orchestrate Full Stack Developer Onshore need for YAVA project.
• The Client IT Delivery organization, part of CVS Health’s Data, Digital, Analytics, Technology (DDAT) division, is seeking a Conversational AI Engineer specializing in IBM WatsonX Orchestrate AI technologies.
• You will drive the end-to-end user experience for a next-generation Conversational AI platform designed to support members and providers by accessing timely, accurate health insurance answers across digital channels.

Required Qualifications

• In this role, you will architect, implement, and optimize rich conversational flows using IBMs Conversational AI stack, while integrating enterprise data sources to deliver context-aware, trustworthy responses.
• You Will collaborate with product, UI/UX, and backend teams to define requirements, influence features, and ensure scalable, user-centric solutions.
• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems.
• Applying clean coding skills and best practices.
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents.
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a ChatBot.
• Troubleshoot bots, debug, and deploy Chabot’s on various channels (voice/chat).
• Leveraging AI, NLP Technologies and cognitive machine learning to develop ChatBot applications.
• Integrate ChatBot solutions with multiple platforms.
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies.
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities.
• Tuning and enhancing Speech to Text models.

About Trident Consulting

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com.

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• Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
• Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
• Received the TechServe Excellence award.
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• Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.