ICT Support professional

About

A well-established company based in Nigel is looking for an experienced ICT Support professional to join their ICT Department.

Minimum Requirements

• Grade 12 / Matric
• Relevant ICT Diploma or similar qualification
• Minimum 3-5 years’ corporate IT support experience
• Strong knowledge of Microsoft operating systems and software
• Experience supporting LAN and WLAN environments
• Proven troubleshooting and technical support experience
• Valid Code B driver’s license
• Willingness to travel and sleep out when required

Key Responsibilities

• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Troubleshoot hardware, software, system and network issues
• Respond to service desk requests and resolve user issues within SLA requirements
• Set up new user accounts, profiles and passwords
• Replace faulty hardware components where required
• Support the rollout of new applications and system updates
• Maintain ICT documentation and hardware/software registers
• Obtain quotations for ICT-related repairs and replacements
• Conduct electrical safety checks on computer equipment
• Test and evaluate new technologies
• Provide user support and technical reporting
• Build and maintain effective relationships with internal users and third-party service providers

Desired Skills:

• ICT Support
• ICT Support Technician
• IT
• IT Support
• IT Technician
• IT Support Engineer

Employer & Job Benefits:

• 50% Medical Aid
• 8% Pension cover
• Cell Phone Allowance
• UIF