Implementation Engineer

About RoboMQ

RoboMQ is a growing B2B SaaS company that helps enterprises automate the employee identity lifecycle. Our product, Hire2Retire, connects HR systems (like ADP and UKG) with Active Directory, Entra ID, and other IT systems, automating onboarding, offboarding, and everything in between.

About the Role

We're hiring an Implementation Engineer with a growth path to Customer Success Manager.

You'll implement and configure Hire2Retire for customers, not just explain how it works, but make it work. That means understanding the customer's business problem, configuring the product to solve it, and working with the product team when something doesn't fit. This is a technical role. You need to be comfortable with concepts like APIs, SFTP, Active Directory, and identity lifecycle management.

This is not a software development role; if you're looking to write code full-time, this isn't it.

We're a small, growing team. You'll be expected to learn on your own, figure things out, and move fast. If you need everything documented and handed to you, this isn't the right fit.

Our hiring process includes a writing assessment, aptitude test, logical reasoning evaluation, and an in-person coding exercise.

Key Responsibilities:

What You'll Do

• Guiding the customer on implementation and configuring Hire2Retire end-to-end: requirements gathering, product setup, and training.
• Troubleshooting and resolving product issues for customers and understanding what's happening, not just escalating.
• Communicate customer use cases and implementation challenges to the product team clearly and concisely.
• Evaluate whether a proposed design or feature approach will work based on what you've seen with customers.
• Conduct regular check-ins and business reviews to keep customers aligned and getting value.
• Learn the product deeply, which means reading documentation, understanding the architecture, and asking the right questions.

Qualifications

• 2 - 5 years in a SaaS implementation, technical support, solutions engineering, or QA role.
• You have a good technical foundation, you understand APIs, SFTP, Active Directory, and how enterprise software integrates.
• Strong written and verbal communication skills, you can state a problem simply and clearly in five minutes, not two hours.
• You learn fast and independently. You read docs, use available tools, and ask sharp questions when you're stuck.
• Organized enough to manage multiple customers and priorities without dropping things.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field preferred.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits: health, dental, vision, and disability coverage.
• A collaborative, fast-paced work environment with high growth potential.
• Opportunity to make a direct impact on a high-growth SaaS product.