Implementation Engineer

Your role in the team

• Technical Solution Leadership: Serve as a subject matter expert on our world-class Digital Employee Experience (DEX) and best-in-class Remote Control (Tensor) platforms, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value.
• Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey.
• Solution Design & Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments.
• Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals.
• Market & Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements.

What we offer

• The contract location will be Göppingen/ Karlsruhe/ Bremen/ Berlin/ Munich/ Stuttgart, Germany.
• Great compensation and benefits packages including company achievement bonus or sales bonus.
• TeamViewer tops up premiums for the private pension plan (BAV) up to the maximum amount.
• Public transport friendly offices.
• Option to lease an e-bike (Germany only).
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
• Hybrid and flexible working hours with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.

Technologies and skills

• SQL
• PowerShell
• ServiceNow
• RESTful API

Our expectations:

Qualifications

• Enterprise Acumen: In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges.
• Communication & Influence: Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences.
• Problem-Solving & Collaboration: A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach.
• Fluency in English and Italian is required; additional language skills are a plus.
• Up to 25% travel requirement (domestic & international).

Experience

• Professional Experience: Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts.
• Architectural Expertise: Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration.
• Technical Skills: Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential.
• Bevorzugte Qualifikation: Erfahrung in der Konfiguration von ServiceNow-Funktionen und -Features und/oder in der Konfiguration von Drittanbieter-Integrationen mit ServiceNow.

Benefits

• Flexible Working Hours