Project Managers

Company Overview

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the GovTech industry by bringing governments and its constituents together. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers with cloud‑based solutions for communications, website design, meeting and agenda management, records management, and digital services. We operate in the U.S., U.K., Australia, New Zealand, and Canada.

Job Summary

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. They work with specialized teams of digital communicators and legislative experts, leveraging in‑house digital strategists, implementors, designers, developers, and trainers to deliver high‑quality client outcomes.

Responsibilities / What Your Impact Will Look Like

• Manage complex, mission‑driven projects for public‑sector clients.
• Own project scope, timeline, and budget.
• Coordinate cross‑functional teams to best serve Granicus customers.
• Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables.
• Leverage company standard processes and tools for executing, tracking, and billing projects.
• Serve as an innovator to strengthen the value of Services projects and expand offerings.
• Provide expertise as a trusted advisor to internal resources, customers, and partners.
• Maintain a proactive approach to executing customer initiatives, anticipating needs, and guiding decisions based on data and best practices.
• Partner with Sales, Customer Success, and other internal teams in pursuit of Services opportunities.
• Provide feedback to sales and support functions on project execution in retrospective meetings to adjust proposals and processes for future projects.
• Survey and analyze customer satisfaction of projects delivered by the department.
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations.

Requirements / You Will Love This Job If You Have

• Minimum of 3 years of experience overseeing complex projects.
• Experience managing projects and working with distributed/remote teams.
• Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication.
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables, and personnel.
• Ability to manage simultaneous projects in a fast‑paced environment.
• Ability to satisfy project and client objectives and achieve consistently high customer‑satisfaction feedback.
• Demonstrated project management experience, or an equivalent combination of education and work experience.
• Proficient use of CRM solutions (Salesforce preferred).
• Proficient use of project‑management solutions.
• Proficient use of Microsoft Office (Word, Excel, PowerPoint).
• Superior oral and written communication and analytical skills.

Preferred Qualifications

• Experience monitoring, auditing, coordinating, and executing web accessibility updates, including familiarity with accessibility standards, testing tools, and remediation workflows in web‑based environments.

Security and Privacy Requirements

• Preserve the confidentiality, integrity, and availability (CIA) of Granicus information assets in accordance with the company’s information security program.
• Ensure data privacy of employees and customers, complete required privacy training promptly, and follow company policies.

The Team

• Remote‑first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Culture

• Transparent, inclusive, and safe space for all employees.
• Employee Resource Groups to encourage diverse voices.
• “Coffee with Mark” sessions for direct interaction with the CEO on topics such as mental health, work‑life balance, and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• Guest speakers discuss issues impacting the employee population.

Impact

• We serve dynamic organizations worldwide that use our digital solutions to make the world a better place, with numerous success stories illustrating the positive impact of our technology.