Incident Manager (SRE / Operations)

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Philadelphia · On-site Contract Senior Yesterday

About the role

Job Summary

We are seeking experienced Incident Managers with strong expertise in SRE, operations engineering, and incident command. The ideal candidate will lead high-impact incident response, ensure system reliability, and drive cross-functional coordination during outages and large-scale system events.

Key Responsibilities

Lead incident command and management for critical production issues
Coordinate cross-functional teams during high-severity incidents
Drive root cause analysis (RCA) and implement preventive measures
Manage system reliability and operational stability
Collaborate with SRE, DevOps, and engineering teams
Ensure effective communication with stakeholders and leadership
Drive automation and observability improvements
Handle large-scale change events and system outages
Maintain incident reports, documentation, and post-mortem analysis
Continuously improve incident response processes and frameworks

Required Skills & Experience

6–8 years of experience in:
- Incident Management / Production Support / SRE roles
Strong expertise in:
- Incident Command & Crisis Management
- Site Reliability Engineering (SRE)
- Operations Engineering
Strong knowledge of:
- Reliability architecture and system design
- Automation and observability tools
Proven ability to:
- Lead teams during high-impact outages
- Drive systemic problem resolution
Excellent executive communication and stakeholder management skills