IT Network Administrator

About Genesis

In a world undergoing convulsive technological and political change, Genesis partners with key actors to deliver urgent, lasting impact in critical areas. Genesis, an impact consultancy founded, incorporated and headquartered in Africa, has worked in 52 African countries and more than 100 countries globally. Uniquely, Genesis is focused on the Young World - the arc of countries with young populations stretching across Africa, the Middle East, South Asia and parts of Southeast Asia.

Unencumbered by legacy systems, these nations can pioneer innovative models and chart a new path to prosperity. However, converting this potential into developmental gains is not guaranteed. At Genesis, we work alongside local partners to turn this opportunity into shared progress - helping the Young World move faster, more sustainably and on its own terms.

The Group Services Practice

Genesis Analytics is an African firm with a mission of social change and focus on finding new, measurable solutions to addressing the challenges and opportunities working in the majority world through a localised approach.

Group Services is the business partner of the eight practices that make up Genesis. The marketing communications unit builds the brand of Genesis by creating awareness of its work to prospective clients and new talent, as well as working with our colleagues to build the firm through internal communications.

You will be working with different practice areas – from Health to Human Development, Digital Livelihoods to Financial Services. No two days will be the same, and you will be constantly finding new and creative ways to convey complicated and challenging subject matter to our audiences.

Location

Johannesburg Office, South Africa (Office based role)

Key Requirements & Role Responsibilities

• Troubleshoot technical issues by analysing problems, researching solutions, and implementing effective fixes
• Manage incident resolution processes and optimise the use of available IT resources
• Oversee IT outsourcing, including vendor coordination, hardware warranties, and procurement processes
• Clearly communicate technical solutions and implementation approaches to stakeholders
• Install, configure, and upgrade hardware and software systems in line with operational requirements
• Maintain accurate documentation of hardware/software issues, resolutions, and system configurations
• Evaluate existing systems, data, and configurations to identify improvement opportunities
• Conduct quality assurance checks to ensure work delivered meets required standards
• Monitor, maintain, and support system operations to ensure optimal performance and availability
• Perform system diagnostics and proactively identify potential issues
• Analyse system performance and implement enhancements through hardware and software optimisation
• Develop, implement, and continuously improve preventative maintenance plans
• Evaluate maintenance processes and outcomes to ensure efficiency and effectiveness
• Document and communicate maintenance procedures clearly and consistently
• Administer and enforce IT security protocols and procedures
• Conduct security audits, analyse findings, and implement corrective actions
• Recommend system security enhancements, upgrades, and continuous improvements
• Manage IT assets across their lifecycle, including tracking, allocation, maintenance, and disposal
• Maintain and reconcile the IT fixed asset register, ensuring accuracy, completeness, and compliance with organisational policies
• Conduct periodic asset audits and ensure proper tagging, documentation, and accountability
• Maintain comprehensive documentation of IT infrastructure processes, procedures, and standards

Education, Knowledge, Skills, Experience and Personal Competencies

• Experience: 2 - 3 years IT network administration experience
• Bachelor’s Degree in Information Technology or Relevant Industry Certification
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications and help desk software (e.g. AnyDesk)
• Ability to provide step-by-step technical help, both written and verbal
• Experience in Google Workspace Administration, Microsoft Entra, Microsoft Office 365, SharePoint (Required)
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Proven planning and organising ability
• Good written and verbal communication