Infrastructure Applications Support Specialist

About this role:

This position is a Level 3 support and SRE role with global responsibility for managing and providing support for these middleware products with on call coverage to handle production escalations. The successful candidate will be involved in day-to-day management of the infrastructure environment, troubleshooting with users, handling of changes, incidents, escalations, and problem management. The person would also be routinely working with engineering teams who developed these products to resolve problems and proactively automate operational and user processes to reduce toil and time to market.

Required Skills:

• 8+ years of overall IT experience.
• Strong shell scripting and python programming skills for SRE related activities required.
• Experience on using Splunk OR Grafana/Prometheus/Loki stack required, preferably both.
• Experience with either automation with Ansible playbooks and Ansible Automation Platform, OR Terraform, especially Terraform Enterprise, required, preferably both.
• General understanding on Veritas Cluster Service, Load Balancers, and VMWare required.
• Knowledge on ITIL principles required.
• Effective oral and written communication skills, and interpersonal skills to work well in a team environment required.
• Strong organizational and coordination skills with the ability to manage multiple tasks and high-pressure situations for outage handling, management, or resolution.
• Be available for weekend work.

Desired Skills:

• Experience in application support, code release and liaison with development teams highly desired.
• Knowledge on Dockers, Kubernetes/OpenShift highly desired.
• Experience in development tool chain such as git, bitbucket and CI/CD tools preferred.
• Experience in Agile methodologies preferred.
• Good knowledge on JVMs and its garbage collection mechanisms preferred.
• Experience on relational databases and webservers / application servers preferred.