Infrastructure Director/Manager-Citrix

About Infinite:

Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.

Key Responsibilities

Daily Operations & Team Management

• Operational Excellence: Direct day-to-day IT operations, monitoring system performance, ensuring service level agreements (SLAs) are met, and serving as the escalation point for critical incidents.
• People Leadership: Manage, mentor, and evaluate a high-performing team of 10+ IT professionals, including Level 2/3 System Administrators and Desktop Support Administrators.
• Lifecycle Management: Oversee the enterprise desktop and server lifecycle management, including provisioning, patch management, software deployment, and hardware decommissioning.

Enterprise Citrix Architecture & Upgrades

• Citrix Environment Ownership: Serve as the subject matter expert for the enterprise Citrix environment, ensuring seamless delivery of virtual apps and desktops to end-users.
• Upgrades & Migrations: Plan, architect, and execute seamless upgrades to the latest Citrix versions, minimizing business downtime through rigorous testing and change management.
• Performance Tuning: Optimize Citrix environment performance, including provisioning services (PVS/MCS), StoreFront configuration, and NetScaler/Citrix ADC optimization.

Compliance, Security & HITRUST

• HITRUST i1 Certification: Act as a key stakeholder in achieving and maintaining the HITRUST i1 (Implemetation-only) certification. Ensure infrastructure policies, configurations, and access controls strictly align with HITRUST requirements.
• Audit Readiness: Lead regular internal audits, vulnerability remediation, and continuous monitoring processes required to pass annual HITRUST assessments.

Microsoft Ecosystem Management

• Microsoft Suite Administration: Oversee the management of the enterprise Microsoft Suite (M365, Azure AD/Entra ID, Exchange Online, and SharePoint).

Required Technical Skillset & Qualifications

• Experience: 15+ years of progressive experience in IT infrastructure, with at least 5+ years in a supervisory or team leadership role managing 10+ direct reports.
• Citrix Expertise: Deep hands-on experience deploying, managing, and upgrading enterprise-level Citrix Virtual Apps and Desktops solutions to the latest versions.
• Compliance Frameworks: Proven experience working within audited environments, with direct, practical knowledge of the HITRUST i1 certification framework and its controls.
• Microsoft Stack: Comprehensive knowledge of Windows Server administration, Active Directory/GPO, Office 365 administration, and infrastructure-level requirements for MS SQL Server.
• End-User Computing: Strong understanding of modern desktop management practices (e.g., Intune/MECM, imaging, enterprise mobility management).
• Communication: Strong communication skills with the ability to bridge the gap between technical teams, end-users, and compliance auditors.

Preferred Certifications

• Citrix: Citrix Certified Professional (CCP-V) or Citrix Certified Expert (CCE-V)
• Compliance: HITRUST Certified CCSFP (Certified Common Security Framework Practitioner) is a major plus
• Microsoft: Microsoft Certified: Windows Server Hybrid Administrator Associate or Enterprise Administrator Expert