Trading Infrastructure Support (TIS) Tech Lead

Hunter Bond

New York · flexible Full-time Lead Yesterday

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About the role

About

Trading Infrastructure Support (TIS) Tech Lead

Client: FinTech

Salary: Up to $300k + Bonus+Benefits

Location: NYC (global lead)

We’re partnering with a leading global investment firm to hire a hands-on Trading Infrastructure Support Tech Lead to oversee a distributed support function across EMEA, APAC, and the Americas.

This is a leadership role for someone who enjoys staying close to technology while driving operational excellence, automation, and team performance in a fast-paced trading environment.

What You’ll Do

Lead and coordinate a global 24x5 support team, including on-call rotations
Ensure high availability and performance of critical trading infrastructure and platforms
Define and improve support processes, SLAs, and operational best practices
Drive automation, tooling, and self-service capabilities with engineering teams
Own major incident management and recovery, minimising business impact
Identify inefficiencies and continuously optimise workflows and operations
Mentor and develop a high-performing technical support team

Qualifications

Strong hands-on Linux/Unix administration experience (RHEL/CentOS/OEL preferred)
Proven experience leading technical or infrastructure support teams
Solid understanding of CI/CD, automation, and modern infrastructure practices
Experience with tools such as Ansible, Puppet, or Chef
Good knowledge of networking fundamentals (TCP/IP, multicast, packet analysis, time sync protocols)
Familiarity with storage systems (e.g., NFS; GPFS is a plus)
Excellent troubleshooting, communication, and organisational skills
Ability to operate effectively in a high-pressure, time-sensitive environment
Degree in Computer Science, Engineering, or related field (or equivalent experience)
ITIL knowledge is advantageous