Infrastructure Solutions Architect

Position Overview

We are seeking a seasoned Infrastructure Solutions Architect to join our collaborative team in Edmonton. With over 40 years of success as a leading Managed Service Provider (MSP), we pride ourselves on low turnover and long-standing relationships within the government, healthcare, and private sectors.

In this role, you will be the technical bridge between our sales consultants and our diverse client base. You aren't just a "back-room" architect; you are a customer-facing advisor who can design robust, high-performance on-premises infrastructure solutions. You will oversee the technical lifecycle from pre-sales design to delivery, ensuring our sub-vendors meet the high standards defined in our SLAs.

Key Responsibilities

• Solution Architecture: Design and architect comprehensive "On-Prem" infrastructure solutions, specifically leveraging HPE, Dell EMC, and Lenovo technologies.
• Sales Collaboration: Partner with three dedicated sales consultants in Edmonton (and occasionally Calgary) to attend client meetings, gather requirements, and present technical solutions.
• Project Oversight: Act as the technical lead overseeing sub-vendors and partners to ensure implementations are delivered successfully and on schedule.
• Pre-Sales Support: Lead the technical components of RFP/RFI responses and provide detailed documentation for proposed environments.
• Strategic Advisement: Maintain deep relationships with existing clients in healthcare and government, ensuring their hardware lifecycles are managed effectively.
• Versatility: Assist with internal technical documentation and special projects as needed during fluctuating workloads.

Required Skills & Experience

• Experience: 10–15 years in IT infrastructure with a heavy focus on hardware architecture.
• Consulting Background: Previous experience working for an MSP or a consulting firm is highly preferred.
• Client Interfacing: Proven ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• On-Prem Expertise: Expert-level knowledge of server, storage, and networking hardware (this role is hardware-centric rather than cloud-centric).
• SLA Management: Experience overseeing third-party vendors and ensuring quality control across delivery phases.

Technical Tools & Platforms

Server Hardware

• HPE ProLiant, Dell PowerEdge, Lenovo ThinkSystem

Storage (SAN/NAS)

• Dell EMC (PowerStore/Unity), HPE Alletra/Nimble, NetApp

Networking

• Cisco Catalyst/Nexus, HPE Aruba, Dell Networking

Virtualization

• VMware vSphere, Microsoft Hyper-V

Documentation

• Microsoft Visio, RFP response software, Technical Whitepapers

Methodologies

• ITIL Framework, SLA Management, Lifecycle Management

Work Environment & Travel

• Hybrid Model: 3 days in-office/client sites; 2 days remote. Flexible.
• Travel: Regular local travel to client sites within the Edmonton area is required.
• Culture: Join a stable, 40-year-old organization with a highly collaborative atmosphere and a history of long-term employee retention.