Technical Solutions Engineer

About

Join a dynamic team as a Technical Solutions Engineer, focusing on customer engagements and system integrations in a thrilling SaaS landscape. Utilize your technical skills to address customer challenges and drive impactful solutions.

This full-time role is perfect for emerging engineers looking to apply their knowledge in problem-solving and AI-enabled workflows. You will work closely with support and engineering teams to diagnose issues and advocate for customer needs. By leveraging technology, you will contribute to innovative solutions that enhance product functionalities and customer satisfaction.

Apply your technical solutions expertise to improve customer interactions and drive success across products and services.

Key Responsibilities

• Handle customer inquiries via various platforms
• Troubleshoot complex technical issues effectively
• Collaborate with product and engineering teams
• Analyze issues and design integrated solutions
• Document knowledge and contribute to playbooks

Requirements

• Degree in Engineering (Computer Science or related)
• Strong understanding of software and APIs
• Familiarity with IoT ecosystems is a plus
• Exposure to AI tools preferred
• High ownership mindset with a passion for learning